Terms and conditions

Metamorphosis Party Supplies & The Squishy Co

Terms and conditions

Terms and conditions  


Postage 

Items are shipped via Royal Mail and MyHermes. Items such as the night lights and house shaped shelves are sent via Royal Mail recorded delivery.  In the unfortunate circumstance your item arrives damaged, due to transit, please contact me at metakidstea@hotmail.com within 48 hours of its arrival and return the item is as best condition possible. 

Once the item has been safely returned and received by us, a replacement will be sent out to you. Please note delivery charges for returns are paid for by the buyer.  

Please allow 14 business days after shipping confirmation before chasing lost orders.  

  

Delivery details   

A lot of love and care goes into every order and I want you to love them as much as I do! 

 - Spelling  

 - Colour choices   

- Address details  

Are your responsibility to check, and are not the resposnsibilty of Metamorphosis Party Supplies & The Squishy Co. The information you provide is what is used. 

All orders will be sent to the paypal registered address, as per paypal policy. I cannot be held responsible if your address is incorrect, so please check this before ordering.   


Refunds  

Under the distance selling regulations personalised/bespoke items cannot be refunded or exchanged (unless they are damaged, faulty or do not follow the agreed design) so please make sure everything is correct before ordering. 

Please note that delivery charges are non-refundable. 

If you have any other queries or questions, don't hesitate to contact us at metakidstea@hotmail.com